Return and Refund Policy

At Hallo Decor Art, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help with an easy and hassle-free return and refund process.

1. Returns

We accept returns within 30 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging with all tags and labels attached.

How to initiate a return:

  • Contact us at Support@hallodecorart.com with your order number and details of the return.
  • Our team will provide instructions on how to send back the item.

Please note, return shipping costs are the responsibility of the customer unless the item is damaged or defective.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Conditions for refunds:

  • Full refunds are available for items that are defective, damaged, or significantly different from the product description.
  • For other reasons, such as change of mind, partial refunds or store credit may be offered depending on the condition of the returned item.

3. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, please contact us immediately at Support@hallodecorart.com. We will arrange a replacement or offer a full refund, including return shipping costs.

4. Exchanges

We do not currently offer direct exchanges. If you would like to exchange an item, please return the original product for a refund and place a new order for the desired item.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products.
  • Items on sale or marked as final sale.

6. Contact Us

If you have any questions or concerns about your return or refund, please don’t hesitate to contact us at Support@hallodecorart.com. Our team is here to help ensure a smooth process.