1. What products does Hallo Decor Art offer?
We specialize in high-quality wall art including posters, canvas prints, frames, and oil paintings. All our products are available for customization to fit your personal style and space.
2. How long does it take to receive my order?
Our standard delivery time is 9-13 business days, which includes:
- Processing Time: 1 business day
- Production Time: 1-3 business days
- Shipping Time: 7-10 business days
For faster options, we offer Expedited and Express Shipping in select regions.
3. What are the shipping fees and options?
We offer multiple shipping options:
- Standard Shipping: $9.95 (United States, Australia, International), $19.95 (Canada)
- Expedited Shipping: $24.95 (United States only)
- Express Shipping: $39.95 (United States only)
Note: Expedited and Express options are not available in Canada and Australia.
4. Can I track my order?
Yes! Once your order is shipped, you will receive a Shipping Confirmation email with your tracking number. Please note it may take 1-3 business days for the tracking number to become active. You can track your order here.
5. Can I cancel or modify my order?
You can cancel your order during the Processing Time (within the first business day after placing your order). Unfortunately, once production has started, the order cannot be canceled or modified.
6. What is your return and refund policy?
We accept returns within 30 days of receiving your order. To be eligible for a return, the item must be unused and in its original condition and packaging. For more details, check our Return and Refund Policy.
7. Do you ship internationally?
Yes, we ship to most countries worldwide, including the United States, Canada, Australia, and other international destinations. Please note that shipping fees and delivery times may vary based on your location.
8. Are customs, duties, and taxes included in the price?
No, customs fees, duties, and taxes are not included in the price. Hallo Decor Art is not responsible for these additional costs. The customer is responsible for any fees incurred during or after shipping.
9. What payment methods do you accept?
We accept all major credit and debit cards, as well as online payment options such as PayPal. Your payment information is securely processed and encrypted to ensure safety.
10. How do I contact customer support?
If you have any questions or need assistance, feel free to reach out to us via email at Support@hallodecorart.com. Our team is here to help you with any inquiries related to your order or our products.
